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In the event of any problem or query with a Novocastra product,
customers should contact their local distributor from whom the product
was purchased.
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It is advised that technical enquiries by mail or fax are detailed
on a printed copy of the customer Complaint
- Enquiry Form.
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To process your enquiry efficiently and successfully please view
our Guidelines for Processing
of Complaints and Suggested
Questions for Customers. The answers to these questions will greatly
help our Customer Services Department in the assessment of your problems
and enquiries.
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