QIAGEN Instruments provides complete system support before, during, and after your purchase.
Our highly qualified engineers and programmers work closely with our expert molecular biologists to ensure effective integration into your laboratory. We help you integrate analytical instruments, streamline communication between instruments, and even design your workspace to optimize your automated projects. Whether designing a new application or modifying existing protocols, we work with you to ensure your workstation matches your application needs and laboratory environment.
Our experienced engineers set up the workstation in your laboratory and install system software. Performance is tested and maintenance procedures are explained. Instruction on operation, application development, and maintenance is offered on-site in your own laboratory or at our local training center.
With your permission, our engineers can perform file updates, identify and correct irregularities, and track system performance by remote access to your QIAsoft Operating System.
Remote service is not yet available in all countries; please inquire.
The experienced scientists at QIAGEN Technical Service provide prompt, professional, and accurate technical support for all QIAGEN® products and services.
Periodic equipment diagnostics, performance tests, and maintenance ensure your instrument is functioning properly.
The performance of your instrument is monitored and maintained during the first year of warranty. A variety of service contracts are available to ensure the highest standard of performance in subsequent years.
As new software developments become available, your existing software can be kept up to date with minimal interruption to ongoing projects.