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安捷伦科技(中国)有限公司

Business Process Analyst-成都

7k-15k成都本科3年工作经验

职位职能:行政/人事/财务/审计

Email:Tracy.Qian@non.agilent.com

2023.1.25 更新 截止至 2023.3.7

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Principle Duties and Responsibilities:
·       Responsible for Field Service Center analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.

·       Participate in business systems planning to define or upgrade business applications or functional solutions. May serve as business liaison to IT.

·       This role may involve a significant amount of project management. Project management responsibilities include managing internal non-technical business projects from initiation through completion.

·       Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results. Interprets requirements, identifies project scope, plans and directs schedules, monitors project budgets, assigns tasks and tracks performance and milestone achievement Recommends schedule changes, cost adjustments, resource additions or scope changes.

·       Ensures effective communication across teams/functions. Keeps management informed of progress, key issues and changes which may impact the business.

·       Determines and develops approaches to business system/process assignments

·       Leads business process-related projects requiring coordination with other functions

·       Solves a broad range of system and/or workflow problems of varying scope and complexity

·       Support Field Services Center, including call management, SAP CRM system operations, documentation creation and office automation assistance.

·       Routinely provide support to Field Repair Center engineers. Responds to customer inquiries, acts as liaison with product divisions and other internal entities.

·       Solves problems which are limited in scope and complexity.

·       Performs a variety of administrative tasks, including maintaining inventory accuracy. Participates in and conducts periodic inventory audits. Maintains non-conformance materials and scrap parts.

·       Performs routine clerical services/ support administrative duties using prescribed procedures.


Qualification:
·       Bachelors or master’s degree or University Degree or equivalent.

·       Typically 3+ years relevant experience and in-depth knowledge in customer service area.

·       Fluence written and verbal English skill.

·       Fast self-learning, work with passion under pressure, good organization and communication skill, ability to work independently.

·       Strong business acumen, customer oriented, data driven mind, continuous improvement project management skill to operation excellence.

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安捷伦科技(中国)有限公司


公司简介

安捷伦科技公司(纽约证交所:A)是生命科学、诊断学和应用化学市场的全球领导者,拥有 50 多年的敏锐洞察和创新经验,安捷伦的仪器、软件、服务、解决方案和专家能够为客户最具挑战性的难题提供更可靠的答案。2020财年,安捷伦营业收入为 53.4亿美元。全球员工数约为 16,400 人。

安捷伦公司总部位于美国加利福尼亚州圣克拉拉市。公司为全世界100 多个国家和地区的实验室提供仪器、服务、消耗品、应用与专业知识,以帮助客户获得他们所寻求的深入见解。安捷伦将其专业技术聚焦于六个关键领域:食品,环境和法医,制药,诊断,化工与能源和科研。

长期以来,安捷伦全力为客户提供可靠的答案,携手客户解决挑战性问题,助力实验室客户取得成功。未来,安捷伦会继续将敏锐洞察和专业技术聚焦于六大关键领域,以更多创新产品和解决方案帮助客户直面复杂问题,不断推动科技进步,共同追求更安全的世界、更优质的资源以及战胜疾病,提升人们的生活品质。

1985 年成立的中国惠普/安捷伦是中国第一家高科技合资企业。三十多年的时间里,安捷伦在中国取得了长足的发展。目前,安捷伦在中国拥有将近2,100名员工,在中国众多城市设有子公司和办事处,业务涉及产品研发及制造、市场推广、销售、和售后服务支持等。

安捷伦始终践行“优秀企业公民”的理念,一直以来积极参与支持中国多项青少年科普及教育活动,资助中国高校的科研教学,努力回报社会 , 为建立和谐社会奉献自己的力量。



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网站:www.jobs.agilent.com
邮箱:li.chen@agilent.com
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