·       Participate in business systems planning to define or upgrade business applications or functional solutions. May serve as business liaison to IT.

·       This role may involve a significant amount of project management. Project management responsibilities include managing internal non-technical business projects from initiation through completion.

·       Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results. Interprets requirements, identifies project scope, plans and directs schedules, monitors project budgets, assigns tasks and tracks performance and milestone achievement Recommends schedule changes, cost adjustments, resource additions or scope changes.

·       Ensures effective communication across teams/functions. Keeps management informed of progress, key issues and changes which may impact the business.

·       Determines and develops approaches to business system/process assignments

·       Leads business process-related projects requiring coordination with other functions

·       Solves a broad range of system and/or workflow problems of varying scope and complexity

·       Support Field Services Center, including call management, SAP CRM system operations, documentation creation and office automation assistance.

·       Routinely provide support to Field Repair Center engineers. Responds to customer inquiries, acts as liaison with product divisions and other internal entities.

·       Solves problems which are limited in scope and complexity.

·       Performs a variety of administrative tasks, including maintaining inventory accuracy. Participates in and conducts periodic inventory audits. Maintains non-conformance materials and scrap parts.

·       Performs routine clerical services/ support administrative duties using prescribed procedures.

·       Typically 3+ years relevant experience and in-depth knowledge in customer service area.

·       Fluence written and verbal English skill.

·       Fast self-learning, work with passion under pressure, good organization and communication skill, ability to work independently.

·       Strong business acumen, customer oriented, data driven mind, continuous improvement project management skill to operation excellence.